• Customer Support

    Great products are just the beginning

support

CSI recognises that the success of your business depends not only on the strength of your software, but also on superior and timely service and support.

To support your organisation’s current and future challenges, CSI are constantly innovating! We research the software support market to incorporate the latest advances into our business process. We listen to customer feedback at every opportunity to further strengthen our best practices.

CSI offer unlimited telephone support during office hours to ensure that your query is dealt with efficiently. CSI operate a support call logging and tracking system. Your call will be logged and a log number issued immediately. First contact will be made within 2 hours.

Key benefits of support cover

Well engineered, comprehensive set of support programs

Immediate and simplified access to our engineers

Consistent and reliable support processes

Rapid turnaround on critical issues and delivery of fixes

Free monthly updates to DDM

Free Quarterly Workshops

Remote desktop diagnostics

CSI can access your desktop using the remote assistance tool Teamviewer, and provide you with a step by step solution. Trained, knowledgeable engineers will provide you with real time solutions to your support question, and will take you through the response in a logical format, ensuring that your fix has been taken through a logical process resulting in a closed call.

Quick Links

Need some more information? Below are some links to additional resources about our DDM product

Support assistance

Below are some links for additional resources from our support team

Company details

Email: support@csi-europe.com

Phone: 0044 1635 551 553

Support Phone: 0044 1635 43 200

Fax: 0044 1635 43 009

Concurrent Systems Inc Limited,
Newbury Business Park,
Newbury,
Berkshire,
United Kingdom,
RG14 2PZ.

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